DATA PROTECTION POLICY
DATA PROCESSED
As part of the use of the Mohawk's Cycles website, users will be asked to provide certain personal data necessary to provide the requested products and services. This is particularly the case when making purchases on our site, when creating a customer account, when subscribing to communications or when contacting our customer service.
Thus, when browsing the site and using the features of the Mohawk's Cycles website, the data processed may be:
Identity and personal contact details (email address, telephone number, address)
Login credentials and associated passwords
Purchase history and associated invoices
Various statistics related to the use of the Mohawk's Cycles website
PURPOSES OF PROCESSING
The collection and processing of this personal data enables Mohawk's Cycles to:
Ensure the proper execution of the sales contract concluded when purchases are made on the site, to ensure the proper management of our commercial relationship and the proper processing of purchases and orders,
When the user has consented, receive marketing communications as well as information concerning Mohawk's Cycles, its products and its offers,
Carry out analyses and statistics with a view to adapting Mohawk's Cycles' commercial and marketing activities,
Meet its legal and regulatory obligations, particularly in fiscal, accounting and warranty matters.
DATA RETENTION PERIOD
This data is retained for a period equal to the CNIL's recommendations and/or legal obligations:
All data relating to a customer account is retained for a period of 3 years from the last contact between the customer and Mohawk's Cycles.
Data relating to purchases (invoices) is retained for a period of 5 years after the date of the purchase to which it relates.
Cookies have a validity period that cannot exceed 13 months.
DATA RECIPIENTS
The data provided by the customer when using the Mohawk's Cycles site is collected by Mohawk's Cycles, in compliance with the legislation applicable to this practice.
This data may be communicated to third-party companies, acting at the request of Mohawk's Cycles to ensure the proper execution of the obligations arising from contracts concluded with its customers (payment and logistics services). Any communication of this data to a third party is governed by the conclusion of a contract guaranteeing the protection of the communicated data and respect for the rights enjoyed by users of the Mohawk's Cycles site.
In the event that some of this data should be communicated outside the European Economic Area, Mohawk's Cycles will ensure that these transfers are carried out in strict compliance with the General Data Protection Regulation No. 2016/679.
USER RIGHTS
In accordance with the legislation in force, users of the Mohawk's Cycles site have several rights.
The right of access
This right allows users to question Mohawk's Cycles about the nature of the processing of their data (type of data, origin of collection, etc.). It also allows users to request a copy of all this information.
The right of rectification
This right allows users to update their data.
The right to object
This right allows users to refuse data processing or to no longer be included in it. This right may be exercised subject to the compelling nature of the processing in question.
The right to erasure
This right allows users to obtain the early deletion of data processed by Mohawk's Cycles. This right may be exercised subject to the compelling nature of the processing in question.
In all circumstances, users' data is automatically deleted at the end of the retention period as stipulated by this data protection policy.
The right to portability
This right allows users to have their data provided to them in a format that is technically usable by them or any person of their choice.
Each user can exercise their rights by contacting Mohawk's Cycles:
by email: sales@mohawks.fr
by post: Mohawk's Cycles, 19 avenue Roland Moreno- 95750 Frepillon
In the event that a user feels that their rights have not been respected, they can request the intervention of the CNIL: https://www.cnil.fr/fr/agir